Frequently asked questions
1. How can I place an order on Nail Pro website?
Browse our products and add items to your cart
Proceed to checkout and provide shipping and payment information
Review your order and confirm the purchase
Payment is cash upon delivery
2. What payment methods do you accept?
We only accept cash on delivery payments
3. How do I track my order's status?
Once your order is shipped, you’ll receive a tracking number via email. You can use this number to track the delivery status on our website
4. What is your return policy?
Our return policy allows you to return products only if you have notified our customer service team of the reason of return on the same day of receipt. Items must be in their original condition and packaging. Please review our Returns page for more details
5. How long does delivery take?
Shipping times vary based on your location and the delivery company schedule. Orders within Beirut should be delivered within 2 working days. Orders outside Beirut may take 2 additional working days
6. Can I cancel my order after it's been placed?
We strive to process orders promptly. If you wish to cancel, please contact our customer support as soon as possible. Cancellation eligibility depends on the order status
7. Is my personal and payment information secure?
Absolutely. We use advanced security measures to protect your personal information from unauthorized access
8. How can I contact your customer support?
You can reach our customer support team through the “Contact Us” page on our website, where you’ll find options for email, phone, and live chat support
